Return and Refund Policy

General Policy

All sales are final. We do not accept returns or offer refunds under normal circumstances. Please review your order carefully before completing your purchase.

Exceptions

We understand that exceptional circumstances may arise. In rare cases, we may consider returns or refunds on a case-by-case basis for the following situations:

• Defective or damaged products - Items that arrive damaged or with manufacturing defects
• Incorrect items shipped - When you receive an item that differs from what you ordered
• Non-delivery issues - When items are lost in transit or delivery fails through no fault of the customer

How to Request an Exception

If you believe your situation qualifies for an exception, please contact us within 7 days of receiving your order:

• Email: RJ4NE@OUTLOOK.COM

When contacting us, please provide:

• Your order number
• Photos of the item (if damaged or incorrect)
• Detailed description of the issue
• Proof of purchase

Review Process

Each exception request will be carefully reviewed by our team. We will respond to your inquiry within 2-3 business days. If your request is approved:

• We will provide specific instructions for return or exchange
• Return shipping costs may apply depending on the circumstances
• Refunds will be processed to the original payment method within 5-7 business days after we receive and inspect the returned item

Important Notes

• Items must be unused and in original packaging for any approved returns
• Custom or personalized items cannot be returned under any circumstances
• Sale items and clearance merchandise are strictly final sale with no exceptions
• We reserve the right to deny any return or refund request at our discretion

Contact Information

For questions about this policy or to submit an exception request:

Email: RJ4NE@OUTLOOK.COM